How can I troubleshoot an “Access denied” error when opening an invite link on Traackr's creator platforms?
If you encounter an “Access denied” error when trying to open an invite link on Traackr platforms, follow these steps to resolve the issue:
Step-by-Step Troubleshooting Guide
Open a Private/Incognito Browser Window - Launch a private or incognito browsing session in your web browser. This ensures that cached data or cookies from previous sessions do not interfere with the login process.
Log in Directly to the Main Platform URL - Navigate directly to the main URL of the Traackr platform (e.g., the Studios or Brand Studio homepage) without using the invite link. - Log in using your credentials.
Access the Original Invite Link - After successfully logging in, open the original invite link you received from the brand in the same browser session.
Common Pitfalls to Avoid
Using Redirected URLs: Ensure you are using the exact original invite link sent by the brand. Redirected URLs, such as generic pages displayed after encountering the error, will not work for troubleshooting.
Skipping the Login Step: Logging in directly to the platform before accessing the invite link is crucial to resolving the issue.
Additional Support
If the error persists after following these steps, verify that you have the correct invite link and contact the sender for confirmation. For further assistance, you can reach out to Traackr support with the details of the issue.