If your organization uses Outlook or Microsoft 365, your company may need to approve the Traackr app before you can use the emailing functionality. If approval is required, you'll see a Need admin approval message when you try to connect your account. Only your company's Microsoft 365 IT administrator can complete this step.
If you see a "Request approval" option:
Click Request approval. Your IT administrator will get an email notification.
Your administrator signs in to the Azure portal, or opens the link in the notification email.
They go to Enterprise applications, then Admin consent requests, and approve the Traackr request.
Once it's approved, go back to Traackr and connect your account again.
If there's no option to request approval:
Your organization has turned off approval requests. Ask your IT administrator to go to Enterprise applications, then User settings, and turn on Users can request admin consent to apps they are unable to consent to. Then try connecting again and follow the steps above.
If you or your IT administrator have any questions about this process, please don't hesitate to reach out to your Traackr support team.