A brand you are partnering with has asked you to authenticate one or several of your social accounts in Traackr. Authenticating will provide your brand partners with access to your ephemeral content such as stories so they can see your posts and collect insights to report internally. This will save you both time by reducing manual data and screenshot sharing and help ensure a smooth partnership.
This post explains how you can easily connect your social accounts to Traackr with step-by-step instructions and a video tutorial.
Sign up to Traackr’s creator portal, Studios
Authentication is processed in Traackr’s creator portal, Studios, a secure platform where creators collaborate directly with brands, discover partnership opportunities, and manage their social accounts connections.
You first need to create an account by either going to the login page at studios.traackr.com and clicking on Sign Up or clicking through the email invitation the brand you are working with sent you.
Next verify your email by clicking on the email you will have received from Studios to proceed with the verification.
You can now sign in using the email and password you just created.
Next you just need to connect one of your social accounts to verify your identity. Depending on if you received an invitation from a brand or visited the generic sign-up page, you'll see two slightly different connection pages:
With an invite you'll be asked to connect using the social account associated with your profile in Traackr. You'll have the opportunity to add other accounts once you're signed in. Click Connect and then Allow on the next screen asking to view your profile for ID verification.
Without an invite you'll be presented with a choice of social platforms*. Select one by clicking on it and then on Allow on the next screen to complete the connection process.
*Connecting using either TikTok or Snapchat will also immediately authenticate your social media account at the same time. Connecting with Instagram will still require you to authenticate your Instagram account after signing up to Studios.
You can optionally select your main interests on the next screen which will help brands contact you with relevant opportunities.
And you’re in! You land on the My Campaigns page which is where you’ll be able to access your collaborations in the future, but as this is your first time logging in the page is currently empty. Instead you’re invited to authenticate your social accounts. Click on Authenticate my account.
Authenticate your social accounts
You can connect and manage your social accounts from the Social Accounts section of your account settings in Studios.
Authenticate Instagram
If you used your Instagram account to verify your identity when signing up to Studios as illustrated in this example, you’ll see that your account has been linked but not yet authenticated.
*Before proceeding with the authentication, make sure your Instagram account is set up as either a Business or a Creator account, and that it is connected to a Facebook Page, not a Facebook Profile.
You can find out more about setting up a Creator or Business account,
setting up a Facebook page, and adding or changing the Facebook page your Instagram account is connected to.
Once those requirements are met, click on Connect to the right of your Instagram account to start the authentication process.
Sign in to your Facebook account and click on Continue.
Note: If you have more than one Instagram account connected to your Facebook page, you can deselect any that you do not wish to authenticate by clicking on Edit access.
The permissions here are all standard requirements and are the only way of capturing ephemeral content insights as allowed by the official Facebook API. Traackr will NOT be able to see your Page activity, post, follow, like, comment on your behalf, or perform any other actions on your Facebook Page. See our Influencer Privacy Policy to learn more about the way we process data.
Click Save to exit the edit access view if you made any changes and then on Continue to proceed. Your Instagram account is now authenticated. Your brand partner will be able to see your stories and access additional metrics on your in-feed posts as well.
Authenticate TikTok
If you connected your TikTok account when signing up to Studios, you’re all done! The connection process will have also authenticated your TikTok account which you will see in your account in Studios with the “Linked - Authenticated” displayed next to it.
If you signed up using another account and now need to authenticate your TikTok account, it’s a very simple one-step process. Click on Add account next to TikTok.
This will take you to TikTok where you will need to first log in to TikTok, approve the requested permissions and click on Continue to connect your account to Traackr.
Your TikTok account is now authenticated.
Authenticate Snapchat
Similarly to TikTok, connecting your Snapchat account includes authentication as well in a single step. It will already be authenticated if you used it to sign up to Studios, otherwise follow these simple steps.
*Before proceeding, make sure your Snapchat profile is public.
Click on Add Account to the right of Snapchat to start.
Log in to Snapchat and click Continue to connect your Snapchat profile to Studios.
And that’s it! You can now see your Snapchat account has been linked and authenticated at the same time.
Troubleshooting
If you encounter an error while authenticating your Instagram account in Studios, please see our help article here to troubleshoot authentication errors.
TikTok
If you encounter an error while authenticating your TikTok account in Studios, please verify the following:
You have given access to all requested permissions.
After updating the above, please try to re-authenticate your account in Studios again.
Snapchat
If you encounter an error while authenticating your Snapchat account in Studios, please verify the following:
You have verified your email in your Snapchat account settings
You have verified your birthday in your Snapchat account settings
You have registered your Snapchat account as a public profile
After updating the above, please try to re-authenticate your account in Studios again.
If you continue to receive an error for any of your connections, please reach out to support@traackr.com for further assistance.
FAQ
Can I disconnect?
Of course. You can disconnect your accounts from Traackr at any time from your Studios account by clicking on Remove next to it. Note this means your brand partners will then no longer be able to track your ephemeral content.
Who can I speak to if I have any questions?
If you have any questions about the connection process, please feel free to contact your brand partner. You can also reach out to the Traackr team directly for any other questions at support@traackr.com.
Video tutorial
Please kindly note we created a PDF one-pager as well to help you with the authentication process, essentially a step-by-step guide you can refer to: