Multi-factor authentication ("MFA", sometimes also called two-factor authentication) helps keep your Traackr login secure by adding an extra level of security on top of your username and password.

If MFA is enabled for your account, each time you log in you will need to enter your password and provide a unique code. We use a QR-based system to generate the codes for you. Traackr is compatible with popular authenticator apps like Google Authenticator and Authy.

You will be required to set up MFA when you sign up for your Traackr account the very first time.

Click on the invite link to sign up for Traackr.
Follow the steps to enter your email, temporary password, and create a new password.
Download an authenticator app like Google Authenticator or Authy.
Scan the QR code that appears on your screen.
Enter the code provided by your authenticator app.

📲 When you set up your account, you'll be given the option to provide a phone number. We recommend providing a phone number to use in case you lose access to your device with the authenticator app to avoid potentially being locked out of your account.

Logging in with multi-factor authentication

Once multi-factor authentication is enabled for you, when you log in the next time, you'll need to enter your password and then a code generated from your authenticator app on your smartphone.

Recovering your account

If you lose access to the device with your authenticator app, Traackr allows you to recover your account through SMS.

Click on the "Can't access your multi-factor authentication app?" link.
Traackr will send an SMS message to the phone number saved in your profile.
Use the code included in the SMS to login.
Follow the steps to reset your MFA settings to continue using the app.

If you have lost access to your authenticator app, but did not set up a phone number in the app, you will not be able to recover your account on your own. Please contact Traackr using on our on-site communication widget in the bottom right of the screen, or email your Traackr representative directly. Using either method, we will verify your identity, and then help you reset your authenticator.

Limits on account recovery

We are unable to send a recovery SMS to phone numbers from the following countries. If your phone number comes from one of these countries, you will need to contact your Traackr representative to help you regain access to your account:

Algeria
Azerbaijan
Bangladesh
Indonesia
Israel
Nigeria
Oman
Pakistan
Palestinian Territory
Sri Lanka
Tajikistan
Tunisia
Vietnam

Resetting your multi-factor authentication

It is also possible to reset your own MFA, if you are logged in to Traackr. This action might be necessary if you have lost your phone, or want to use a different authenticator app.

Go to My Profile page.
Select the Security tab.
Click on "Reset multi-factor authentication" to disable your existing authenticator app.
Follow the steps required to set up a new MFA.

How does MFA work if I’m a user on several accounts?

MFA is enabled at your individual user level, and not on the account(s) you’re associated with. Once you have enabled MFA and logged in to Traackr, you’ll then be able to choose which account you’d like to view.

Troubleshooting for common issues

I already have MFA set up, do I have to do anything else?

No! There is no further action to take. Your existing MFA settings will not be impacted by the changes to this experience.

When I enter my first validation code to set up the MFA integration, Traackr says that the code is not valid

You may be using a validation code from an old MFA integration with Traackr. Try scanning the QR code with a different authenticator app and using that code.

Step-by-Step instructions for using popular authentication apps

Google Authenticator

Step 1: Download Google Authenticator

On your phone, open the App Store (iOS) or Google Play Store (Android).
Search for "Google Authenticator."
Install the app (it’s free and developed by Google LLC).

Step 2: Add Your Account Using a QR Code

Open the Google Authenticator app.
Tap the "+" icon (usually in the bottom-right corner).
Choose "Scan a QR code."
Use your phone’s camera to scan the QR code provided in Traackr
After scanning, your account will be added to Google Authenticator, and you’ll see a 6-digit code that refreshes every 30 seconds.

Step 3: Enter the One-Time Password in Traackr

In your browser, go back to Traackr's MFA setup page.
Locate the input field labeled "Verification code."
Type in the 6-digit code currently shown in your Google Authenticator app.
Click Submit to complete the setup.

Logging In with Google Authenticator (After Setup)

Go to Traackr's login page and enter your username and password.
When prompted, open the Google Authenticator app.
Find the 6-digit code next to your account name (it changes every 30 seconds).
Enter this code into the one-time password input field in Traackr.
You’ll be logged in securely.

Apple Password

Step 1: Scan the QR Code with Your iPhone’s Camera

On your iPhone, open the Camera app.
Point the camera at the QR code displayed in Traackr during MFA setup.
A banner should appear at the top of the screen labeled "Set Up Verification Code in Passwords."
Tap the banner to open the Apple Passwords interface.

Step 2: Save the Verification Code to Your Traackr Login

After tapping the banner, Apple will attempt to match the QR code to an existing saved login.
If you already have a saved Traackr login in iCloud Keychain, select it to add the verification code.
If you don’t have a saved Traackr login, choose "Create New Password" and enter your Traackr username and password manually.
Tap "Done" to save the login and link the one-time verification code to it.
The code will now appear in the saved login entry and will refresh every 30 seconds.

Step 3: Enter the Verification Code in Traackr

In your browser, go back to Traackr’s MFA setup page.
Locate the input field labeled "Enter your verification code."
Open the Settings app on your iPhone and go to Passwords, or use Safari’s auto-fill to access saved passwords.
Find your Traackr login and copy the 6-digit verification code.
Paste or type the code into the verification code field in Traackr.
Click "Submit" to complete the setup.

Logging In with Apple Passwords (After Setup)

Go to Traackr’s login page and enter your username and password.
When prompted for the verification code, open your iPhone’s Passwords via Settings or Safari’s auto-fill prompt.
Select your Traackr login.
Copy the 6-digit code shown next to "Verification Code."
Enter this code into the verification code input field in Traackr.
Click "Submit" to log in securely.

Microsoft Authenticator

Step 1: Download Microsoft Authenticator

On your phone, open the App Store (iOS) or Google Play Store (Android).
Search for "Microsoft Authenticator."
Install the app (it’s free and developed by Microsoft Corporation).

Step 2: Add Your Traackr Account Using a QR Code

Open the Microsoft Authenticator app.
If prompted, allow any necessary permissions such as camera or notifications.
Tap the "+" icon (usually in the top-right corner).
Choose "Other (Google, Facebook, etc.)" when asked what type of account to add.
Use your phone’s camera to scan the QR code provided in Traackr.
After scanning, your account will be added to Microsoft Authenticator, and you’ll see a 6-digit code that refreshes every 30 seconds.

Step 3: Enter the Verification Code in Traackr

In your browser, go back to Traackr’s MFA setup page.
Locate the input field labeled "Enter your verification code."
Type in the 6-digit code currently shown in your Microsoft Authenticator app.
Click "Submit" to complete the setup.

Logging In with Microsoft Authenticator (After Setup)

Go to Traackr’s login page and enter your username and password.
When prompted, open the Microsoft Authenticator app.
Find the 6-digit code next to your Traackr account name (it changes every 30 seconds).
Enter this code into the verification code input field in Traackr.
Click "Submit" to log in securely.

Authy

Step 1: Download Authy

On your phone, open the App Store (iOS) or Google Play Store (Android).
Search for "Authy."
Install the app (it’s free and developed by Twilio).

Step 2: Add Your Traackr Account Using a QR Code

Open the Authy app.
Tap the three-dot menu or gear icon to access account settings.
Select "Add Account."
Choose "Scan QR Code."
Use your phone’s camera to scan the QR code provided in Traackr.
After scanning, your Traackr account will appear in Authy with a 6-digit verification code that refreshes every 30 seconds.

Step 3: Enter the Verification Code in Traackr

In your browser, go back to Traackr’s MFA setup page.
Locate the input field labeled "Enter your verification code."
Type in the 6-digit code currently shown in the Authy app.
Click "Submit" to complete the setup.

Logging In with Authy (After Setup)

Go to Traackr’s login page and enter your username and password.
When prompted, open the Authy app.
Find the 6-digit code next to your Traackr account (it changes every 30 seconds).
Enter this code into the verification code input field in Traackr.
Click "Submit" to log in securely.

Duo Mobile

Step 1: Download Duo Mobile

On your phone, open the App Store (iOS) or Google Play Store (Android).
Search for "Duo Mobile."
Install the app (it’s free and developed by Cisco).

Step 2: Add Your Traackr Account Using a QR Code

Open the Duo Mobile app.
Tap "Add" or the "+" icon.
Choose "Use QR code."
Use your phone’s camera to scan the QR code provided in Traackr.
After scanning, your Traackr account will be added to Duo Mobile, displaying a 6-digit code that refreshes every 30 seconds.

Step 3: Enter the Verification Code in Traackr