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How can I contact the brand?

Need assistance with a campaign? Here’s how to get in touch with the brand directly.

Paola Yoshimatsu avatar
Written by Paola Yoshimatsu
Updated over 2 months ago

At Traackr, we provide the technology that brands use to manage and deploy their creator programs. However, we do not have visibility into a brand’s campaign communications.

If you have questions regarding product shipments, content approvals, or any other aspect of your partnership with a brand, we recommend reaching out to the brand representative directly.

For campaign-related inquiries, you can contact the brand via email or through the "Send Message" option in the campaign brief. Please see the screenshot for your reference:


If you haven’t been invited to a campaign yet, we suggest contacting the brand directly for further information.

If you have any questions, please feel free to reach out to the Traackr team at support@traackr.com or send us a message via the chatbox.

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