Why can’t I open the link to join a brand’s community?
If you received a link to apply to a brand’s community but the page won’t load, don’t worry - this usually means you’ve already applied to collaborate with that brand in the past.
Why this happens
When you apply to work with a brand in Studios, you’re automatically added to that brand’s network in Traackr.
Because of this, you can’t submit the same application twice - you’re already part of their community
If a future campaign opportunity matches your profile, the brand will contact you directly with details and next steps. In other words, there’s nothing else you need to fill out, you’re already on their radar!
How to know if the link you received is for joining a community or a campaign
If you’ve received a link to join a brand’s community, it will usually look like this brandname.studios.traackr.com :
Example: traackrbeauty.studios.traackr.com
If your link looks like this, it means it’s an invitation to join their community (not a specific campaign) - and you can only apply once.
You can learn more about the different types of invitations here.
We hope this clarifies things for you.
If you have any questions, please feel free to reach out to the Traackr team at support@traackr.com or send us a message via the chatbox.